Wow has it been that long since our last update on here :-O

*brushes away cobwebs* Ok I’ll be posting here a couple of times in the next few weeks so lookout for some proper activity.

Anyway, without further ado. We’ve recently been toying with the issue that a number of students report back to us each month.

You’re trying to:
a) login
b) purchase items
c) other

and for whatever reason you just can’t figure it out, or you’re encountering an error.

Sure, you *could* call the support number.. but maybe its after-hours or maybe your mobile is out of credit etc. In some locations we service they simply don’t allow calls to 1300 numbers..

So a solution was needed and stefan came up with the idea of integrating a live-chat support system, similar to those you see on sales websites etc.

Example of the stardevelop live-chat window

We’ve chosen to go with a system from stardevelop.com which we will be integrating into all login pages over the next couple of days, meaning during office hours we can deliver instant support without a user ever needing to call us.

This ends up saving both sides money (you on the phone call and as on the reduced rate number) and its a method of conversation that most every student is familiar with.

Please feel free to try it out, even if only to say hello and feel free to let us know if you have any suggestions!

- Andrew Cox
AccessPlus Head Network Administrator

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